Privacy Policy
Last modified: March 11, 2026
1. Introduction
Mailetic, operated by Mailetic, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name, email address, and password when you register
- Billing information (processed by Paddle — we do not store card details)
- Business name and contact information
- Email lists and subscriber data you upload to the platform
- Email campaign content and templates you create
Information collected automatically:
- IP address, browser type, and device information
- Usage data including pages visited and features used
- Cookies and similar tracking technologies
- Email delivery data including open rates, click rates, and bounce rates
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send billing-related communications
- Send service-related notifications and updates
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues or abuse
- Comply with legal obligations
4. Subscriber Data
When you upload subscriber lists or collect subscribers through our platform, you are the data controller for that information. We process subscriber data only as a data processor on your behalf, in accordance with your instructions and this Privacy Policy.
You are responsible for ensuring you have proper consent from your subscribers to send them email communications and to share their data with our platform.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- SMTP providers (Amazon SES, SendGrid, Mailgun, Elastic Email) to deliver your emails
- Paddle for payment processing
- Service providers who assist us in operating our platform under confidentiality agreements
- Law enforcement or government authorities when required by law
Successor entities in the event of a merger, acquisition, or sale of assets
6. Cookies
We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:
- Keep you logged in to your account
- Remember your preferences
- Analyze how you use our Service
You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. We will delete or anonymize your data within 30 days of such request, except where retention is required by law.
Subscriber data you upload is retained until you delete it or close your account.
8. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure data storage, and access controls.
We have executed a Data Processing Agreement (DPA) with Hetzner Online GmbH in accordance with Article 28 of the GDPR, governing how your data is processed and stored on their infrastructure.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of your personal data
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your personal data
- Right to restriction — request that we limit processing of your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to our processing of your personal data
To exercise any of these rights, please contact us at support@mailetic.com.
10. GDPR Compliance
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes performance of a contract, legitimate interests, and compliance with legal obligations.
For GDPR-related inquiries, contact us at support@mailetic.com.
11. Children's Privacy
Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@mailetic.com or visit https://mailetic.com.